Frequently Asked Questions

Q. Why is my computer running slowly?
A. The most common causes for a slow running computer are usually clutter, fragmented hard drives, viruses, mal-ware, spyware, worms, rogue viruses, registry errors, and in rarer cases malfunctioning hardware.

Q. Why do pop-ups appear?
A. Pop-ups usually appear from Trojans and malicious software installed on your computer without your consent from websites looking to advertise to you based on your web browsing habits and sites you have visited.

Q. Why does my computer shut off?
A. Computers most often power cycle or even shut off completely when a PSU (Power supply unit) malfunctions, video card, ram, or CPU (Central processing unit) either malfunction or are improperly maintained.

Q. Why am I getting blue screens?
A. Blue screens of death as they are commonly referred to be most often caused by improper hardware installations, faulty hardware, overheating, registry errors, and improperly installed or even failing software.

Q. Why won't my computer turn on?
A. There are two main causes for this and that is either a defective power supply or a defective motherboard, but there are cases when one can neglect to connect certain wires and cables correctly.

Q. Why my computer freezes?
A. There are many reasons for that but most probably it is the memory problem. It can be a Hard disk error too.

Q. How often should we backup?
A. As often as you create data that you cannot afford to lose. Always backup as often as possible!

Q. How often should we have someone at our machine?
A. Complete Computer Care would recommend every 6-12 months you may require a small cleanup. Complex cleanups barring any corruption or virus issues are best done every year.

Any further questions or if you are experiencing anything like the above, call Complete computer Care now and we can arrange to perform a free health check on your machine.

About Complete Computer Care

Q. Are you insured? 
A. Yes, Complete Computer Care carries full Public Liability Insurance.

Q. Do you give credit?
A. No, unfortunately Complete Computer Care cannot give credit.

Q. Can you supply a temporary computer? 
A. The majority of Complete Computer Care’s work takes place onsite and is completed on the day of appointment. In the event a machine must be taken away then it may be possible to arrange a loan of a temporary machine. This is subject to certain criteria and at the discretion of Complete Computer Care.

Q. Can I watch and learn whilst you repair my computer? 
A. Yes, absolutely, Complete Computer Care believes in education and improving general computer literacy. We would be happy to explain as whilst carry out any work.

Q. What forms of payment do you accept?
A. Complete Computer Care accepts cash Card or cheque.

Q. How long will it take to fix my machine?
A. Subject to part availability most jobs take around an hour and half. Some more complex jobs can take four to five hours. Most jobs can be completed onsite and on the day of appointment.